The “I Don’t Know” Client

Although there are numerous reasons a client might respond to a question with “I don’t know,” many of them seem to fit into one of three categories:

  1. They’re lost or don’t understand the question.
  2. They’re overwhelmed by the number of answers that occur to them.
  3. They’re afraid to acknowledge the truths that surface (for example, they might not trust they have the resources to handle “going there”).

As a coach, the first two items are fairly straightforward to address. You can:

  1. Ask where they got lost, and if necessary, repeat, paraphrase or dismantle the question.
  2. Invite them to sit with the uncomfortable feeling and notice what comes up. Reflect and validate what surfaces; then help them lean into the wisdom of higher self or a series of perspectives. This often provides enough clarity and insight to reveal best next steps.

The third situation, however, can feel murkier. Read the rest of this entry »

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